Privacy Statement

Bates Environmental Ltd will do everything possible to protect our customers' privacy and to ensure the security of all customer information. We will never give or sell your personal details to a third party except where we are obliged to by law (see the section on Confidentiality, below). This section of the site explains how we use your information.

Customer Information

When you place an order or make an enquiry with Bates Environmental Ltd there are certain pieces of information which we will need. These are: name, address, telephone number, email address and, possibly, credit card details.

You shall be liable for the accuracy of customer information you provide to us.

Once we have this information, we will be able to send you (by post or email) a quotation or confirmation of your order.

In the unlikely event of a problem occurring with your order / enquiry, we will try to contact you by telephone so that we can inform you of the situation and discuss your alternative options.


When you use the Bates Environmental Ltd website, we will assume that you are consenting to the use of the information according to the conditions laid out above.

Customer Comments

We may ask our customers for their comments on the service we provide and you may be emailed for your opinion on a particular subject. If you let us know that you do not wish your comments to be published on the Bates Environmental Ltd website, we will of course comply with your wishes. If you let us know that you do not want us to e mail you with a request for your opinion then again we will of course comply with your wishes.

Site Tracking

We are constantly developing the site to make navigation as easy as possible for all our visitors, and one part of this requires us to monitor the way the site is used. This may involve the use of cookies, which are small pieces of software placed onto your computer's hard disk by the website. If you would prefer not to receive these cookies then you can disable their use by selecting the appropriate settings on your browser.


As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.


The personal information you disclose to us is confidential and will not be traded, sold or rented to any third party outside of Bates Environmental Ltd. We will only ever disclose personal information without your consent is if we are legally required to do so.

Changes To This Policy

From time to time we may decide to change our privacy policy, but any changes will be posted on this page to keep you up to date with how we collect, use and disclose information.